MileStone | Careers | Warranty Assistant

Warranty Assistant

Receive and document incoming warranty calls, emails and mail in FAST.
Create service letters for all warranty requests, and send letters to assigned warranty field managers.
Create billable Service Orders for any cost associated with warranty services in FAST.
Complete warranty service requests in FAST when warranty field manager delivers fully documented, completed service letter.
Communicate completion of all service requests to the original requesting party.
Maintain weekly warranty reports.
Maintain monthly warranty bonus reports.
Assist warranty field managers with specific house and community information.
Assist homeowners with specific house and community information.
Assist in maintaining house and field files, and archiving.
Create and maintain monthly HOA assessment reports. Document progress and completion.
Assist production and purchasing with invoices (for home that have closed).
Communicate with and assist Bonded Builder Warranty Group on all case files.
Assist Director of Construction and Warranty as requested.
Maintain a log of preventable construction problems, week’s service orders and give feedback to the Director of Construction and Warranty

College degree preferred
Minimum 2 years customer service experience preferred
Maintain a high degree of integrity and honesty in all business dealings.
Be professional in dress, manners, and conduct.
Be a self-motivated individual and display initiative.
Be courteous and safety driven.
Be knowledgeable of the residential home building quality and industry performance standards, read and follow the standards of the Builder’s Warranty and New Home Orientation Manual.
Understand and follow all company policies and procedures in the Employee Handbook.
Anticipate, prevent and solve problems (proactive vs. reactive) within his/her authority.
Make quick, accurate decisions when necessary and take responsibility for his/her actions.
Report any problems to the Director of Construction and Warranty.
Plan and organize daily work schedule to maximize time and productivity.